Feedback on improvements

The survey also reveals the measures that help passengers feel more secure. People waiting for or traveling by bus for example, felt that locally monitored CCTV surveillance was the most reassuring form of security; while those who traveled by train felt that the presence of staff on the platform or collecting tickets on board the train made them feel more secure. In both cases, passengers said that the provision of Help Points, clear signage and improved lighting was particularly welcome.

Information about services and delays also improves people's comfort. Passengers felt that accurate, real-time information displays and public address systems help them feel more in control of their situation.

It is also worth noting that people often feel at their most vulnerable during the walk home from the bus or train - especially at night. So having local street maps, clear signage, taxi ranks or private hire operators with public premises nearby helps to reassure passengers, particularly when they are in unfamiliar locations.